Terms of Sale

In force as of 29 July 2026Version 2.0Supersedes all previous versions

1. Seller identity

Hereinafter “LeBonPrompt”, “we”, “us”. The person placing the order is referred to as “the client”, “you”.

2. Purpose and acceptance

These terms of sale govern all orders for training courses and services placed with LeBonPrompt, whatever the channel used: online purchase on lebonprompt.com, a signed quote, or any other means. Together with the description of the offer ordered and, where applicable, the accepted quote, they form the contract between you and us.

Placing an order implies full and unreserved acceptance of these terms, in the version in force on the date of the order. We invite you to save or print them. No special terms may prevail without our written acceptance, including any general purchasing terms you might seek to invoke against us.

Our training courses are intended for adults, in a professional context. You declare that you have the legal capacity to enter into a contract.

3. Training courses offered

We offer three training tracks in the professional use of Claude, the artificial intelligence assistant developed by Anthropic. Each track is described on the website, with its duration, programme and deliverables:

• Essentials: getting started and prompting fundamentals, in a small group or by videoconference.
• Mastery: a workshop on building assistants and automating business tasks.
• Expert: integration into your work environment and first steps with the programming interface.

Sessions are delivered live by a trainer, remotely, in French or English. They come with materials provided to the client: a prompt library, a handbook in PDF format, an action plan, and access to Q&A support for the period stated for the offer concerned.

Sessions for companies, known as in-company sessions, are built to order and are covered by a named quote. Once accepted, that quote prevails over Articles 4 to 6 hereof as regards price, payment terms and schedule.

We are not a Qualiopi-certified training organisation. Our services are therefore eligible neither for the French personal training account (CPF) nor for coverage by a skills operator (OPCO). This is stated on the website before any order is placed.

4. Prices

Prices are shown on the website in euros. For consumer clients, they are inclusive of all taxes. For business clients, the applicable tax is determined at the time of payment based on the country and status declared.

The displayed price may be converted into your country's currency at the time of payment. The exact amount you will be charged, together with the currency and a breakdown of taxes, is summarised on the payment page before you confirm anything.

We may change our offers and prices at any time. The price applicable to your order is the one displayed at the moment you confirm it. A later price change has no effect on an order already paid.

Unless stated otherwise in the offer description, the price covers delivery of the session, the materials provided and the announced Q&A period. It does not cover any subscription you may hold to Claude or to any other third-party tool, which remains at your expense and is a matter between you and the publisher concerned.

5. Ordering

The online ordering process has four steps: you choose a track on the pricing page, you review the summary displayed in the payment window, you enter your details and payment method, then you confirm. That confirmation constitutes signature and acceptance of the price and of these terms.

The order becomes firm once payment is confirmed. You then receive an automatic receipt, followed by a confirmation from us. Until payment is confirmed, no place is reserved.

We reserve the right to refuse or cancel an order on legitimate grounds: a manifestly abusive request, a prior unresolved payment dispute, suspected fraud, or a practical impossibility of delivering the service. In that case, any amounts already paid are refunded to you in full and the order is deemed never to have existed.

6. Payment and merchant of record

The ordering process is operated by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle handles customer-service requests relating to orders and manages refunds.

In practice: for clients located outside the United States, the contracting entity is Paddle.com Market Limited, a company incorporated under English law with number 8172165, whose registered office is Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom. For clients located in the United States, it is Paddle.com Inc. Paddle collects the price, collects and remits the taxes due, issues the invoice and handles payment disputes. By confirming your order, you also accept Paddle's buyer terms, available at paddle.com/legal/buyer-terms.

The payment methods available are those offered by Paddle at the time of the order: bank card, PayPal, Apple Pay and Google Pay depending on your device and country. Payment is made in full at the time of the order, unless a separate written agreement is made under a quote.

At no point do we have access to your bank card details, which are processed directly by Paddle and its payment providers in accordance with industry requirements.

7. Invoicing and taxes

The invoice is issued and sent by Paddle, in its capacity as merchant of record. It is sent to the email address provided at the time of the order, usually within minutes of payment.

Value added tax, or any equivalent tax, is determined, collected and remitted by Paddle according to the client's country of residence or establishment. A business client with a valid intra-Community VAT number may enter it at the time of payment: the tax is then handled under the applicable regime, including, where it applies, the reverse-charge mechanism.

If your invoice contains an error or requires an additional detail, write to us: we will have it corrected by Paddle.

8. Delivery of the training

Once payment is confirmed, we contact you within 24 business hours and offer you a choice of two time slots. The date is deemed set upon your written agreement, by email or message.

Sessions take place by videoconference, via a link we send you. No particular installation is required on your side: a stable internet connection, an up-to-date browser, a microphone and, preferably, a second screen are enough. It is your responsibility to have this equipment and an environment suited to work.

The materials announced in the offer are provided to you during or immediately after the session. The Q&A period runs from the end of the session, for the period stated in the offer ordered.

If you do not respond to our follow-ups to set a date, your place remains reserved for twelve months from payment. Beyond that period, and in the absence of a written agreement on an extension, the service is deemed due and not performed through the client's own doing, without giving rise to a refund. We will follow up with you at least twice before the deadline.

9. Right of withdrawal

If you order as a consumer, that is, outside any professional activity, you have fourteen calendar days from the conclusion of the contract to exercise your right of withdrawal, without having to give reasons for your decision or pay any penalty.

To exercise it, simply send us an unambiguous statement at contact@lebonprompt.com, or use the form set out in Article 20. You may also contact Paddle, the merchant of record, directly at help@paddle.com. The refund is made within a maximum of fourteen days of receipt of your request, using the same payment method as the one used for the order.

Performance before the end of the period. If you would like your session to take place before the fourteen days have elapsed, we will ask for your express agreement to begin performance, together with your acknowledgement that you will lose your right of withdrawal once the service has been fully performed. That agreement is collected in writing when the date is set. If the session has not yet taken place, your right of withdrawal remains intact. If it has taken place, our commercial guarantee described in Article 10 takes over.

For digital content supplied other than on a tangible medium, in particular downloadable materials provided outside a session, the right of withdrawal can no longer be exercised once downloading has begun, provided you have expressly consented to this and waived that right.

This right of withdrawal does not extend to business clients, except where the applicable law expressly extends it to certain professionals. In practice, the commercial guarantee in Article 10 remains open to them on the same terms.

10. Money-back guarantee

Independently of your legal rights, we grant every client, consumer and business alike, a commercial guarantee: satisfied or refunded within fourteen days.

If, within fourteen days of your session, you feel the training did not deliver what we had announced, write to us at contact@lebonprompt.com. We ask for no justification, no proof and no retention call. The refund covers the full price paid and is processed by Paddle within fourteen days of your request being accepted.

This guarantee applies once per client and per track. It does not cover in-company services covered by a quote, whose refund terms are set out in the quote. In the event of a refund, the materials provided must cease to be used and may no longer be distributed.

11. Cancellation, rescheduling, no-show

On your side. You may reschedule a session free of charge by notifying us at least 48 hours in advance. Below that notice period, a first rescheduling remains free as a commercial gesture; subsequent ones may be charged at 50% of the session price. In the event of an unannounced absence, the session is deemed due and used, without prejudice to the guarantee in Article 10.

On our side. If we have to cancel or move a session, we will offer you a new date as soon as possible. If no date suits you, you are refunded in full, with no further formality.

Technical interruption. If a major failure on our side prevents the session from taking place, it is rescheduled free of charge, or refunded pro rata for the time not delivered if you prefer.

12. Client commitments

You undertake to provide accurate information when ordering, to be present and reachable on the agreed date and time, and to use the materials provided in accordance with Article 13.

Sessions may be recorded for teaching purposes, only with your prior and explicit agreement. You reciprocally undertake not to record, broadcast or retransmit a session without our written agreement.

We reserve the right to end a session, without refund, in the event of behaviour that is abusive, discriminatory or manifestly incompatible with the respect owed to the trainer and the other participants.

13. Intellectual property

All teaching content, methods, prompt libraries, handbooks, templates and materials provided remain our exclusive property or that of our licensors. The order grants you a personal, internal and non-exclusive right of use, for your professional needs and those of your company.

The following in particular are prohibited without our prior written agreement: resale, making available to the public, distribution in a space accessible to third parties, inclusion in a competing training offer, and reproduction outside the scope described above.

The deliverables you produce during the session from your own data and your own cases belong to you in full.

The trademarks “LeBonPrompt” and “MyPropulse AI”, as well as the site's graphic elements, are protected. Claude and Anthropic are trademarks of Anthropic PBC; we are neither affiliated with Anthropic nor mandated by that company.

14. Confidentiality of your files

Our training is built on your real cases. Everything you show us or send us in that context, documents, business data, internal processes, is treated as confidential. We do not disclose it to any third party, do not use it for any purpose other than the training, and do not cite it in any marketing material without your written agreement.

This commitment applies for the duration of the service and for the five years that follow. It does not apply to information that is already public, or whose disclosure is required by a competent authority.

We also recommend that you do not enter sensitive data, trade secrets or third parties' personal data into an artificial intelligence tool without first checking the confidentiality settings applicable to your own account. The training teaches you precisely how to carry out that check.

15. Liability

We are bound by an obligation of means: we undertake to apply the skills and care needed to deliver a quality service that matches the announced programme.

The time, productivity or revenue gains mentioned in our communications are observed orders of magnitude, not a contractual commitment to results. They depend on your business, your tools and the effective application of the method.

We cannot be held liable for decisions you make on the basis of content produced by an artificial intelligence system, nor for the errors, omissions or approximations produced by such systems, which remain probabilistic tools. It is your responsibility to verify any content before professional use, particularly in regulated fields.

We are not responsible for outages, feature changes or pricing changes decided by the publishers of the third-party tools used in training.

To the fullest extent permitted by applicable law, our liability, on any grounds whatsoever, is limited to the amount actually paid for the order concerned. Indirect damages, including loss of business, data, customers or reputation, are excluded. These limitations do not apply in the event of gross negligence or wilful misconduct, or where they would be prohibited by a mandatory provision protecting the consumer.

16. Force majeure

Neither party may be held liable for a failure caused by a force majeure event, including a widespread failure of communication networks, an administrative decision, an armed conflict, a natural disaster or a major health crisis. The session is then postponed. If the impediment continues beyond three months, either party may terminate the contract, with amounts paid for services not performed being refunded.

17. Personal data

We process your personal data to fulfil the order, organise the session, provide follow-up and comply with our accounting obligations. The processing operations, their legal bases, retention periods, recipients and your rights of access, rectification, erasure, objection and portability are detailed in our privacy policy.

Payment and billing data are processed by Paddle as data controller for matters relating to the sale, in accordance with its own privacy policy.

For any question or to exercise your rights: contact@lebonprompt.com.

18. Complaints and disputes

Any complaint must first be sent to us at contact@lebonprompt.com. We acknowledge receipt within two business days and undertake to respond on the substance within fifteen business days.

Complaints relating to payment, invoicing or refunds may also be sent directly to Paddle, the merchant of record, at help@paddle.com.

If no amicable solution is found, the dispute may be brought before the competent court. A consumer may bring the matter, at their choice, before the courts of their place of residence or those of the seller's registered office.

19. Final provisions

Governing law. These terms are governed by the law of the United Arab Emirates. However, if you are a consumer residing in the European Union, the United Kingdom or Switzerland, you retain the benefit of the mandatory protective provisions of the law of your country of residence, which cannot be taken away from you by this choice.

Amendments. We may amend these terms at any time. The version applicable to your order is the one online at the moment you confirm it. Orders in progress are not affected by a later amendment.

Severability. If a clause were found to be void or unenforceable, it would be deemed unwritten, without affecting the validity of the other clauses.

No waiver. Not relying on a breach does not amount to a waiver of the right to rely on it later.

Language. These terms are drawn up in French. In the event of a translation, the French version prevails.

Evidence. The computerised records kept in our systems and in Paddle's are admissible as evidence of orders, payments and exchanges.

20. Withdrawal form

You may copy and complete the template below, then send it to us by email. Its use is not mandatory: any clear statement is sufficient.

A question about a specific point before ordering? Write to us at contact@lebonprompt.com, we reply within two business days. See also our legal notice and our privacy policy.